Play mindfully
The JUJU WINS platform is open to players aged 18 and over only. Your age is confirmed during account verification with a photo ID and a selfie, so minors cannot use an account.
Casino games and sports betting are a form of entertainment, not a way to earn money or a solution to financial problems. Over time the house edge always applies, so it makes sense to treat every stake as the price of entertainment, just like a cinema ticket or a concert pass.
Before you start, decide how much money and time you want to spend, and stick to it even when things are going well. Never play with borrowed money, and never try to win back your losses. If you feel tired, upset or have been drinking, take a break instead. Regular pauses, a pre-set alarm or a fixed time to log off all help you stay in control of the game rather than the other way round.
Tools in your JUJU WINS account
Your account offers several features that help you keep your spending and playing time in check. They apply to both the casino and the sportsbook, since both share a single balance.
| Tool | What it does | When to use it |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month. | When you want to play within a fixed monthly budget. |
| Loss limit | Sets the net loss after which play stops for the chosen period. | When you want to control actual losses, not just deposits. |
| Session limit | Limits how long you can play in one go and alerts you when time is up. | When time tends to fly during spins or live matches. |
| Time-out | Suspends your account for a short period, with no deposits or play. | When you need a break of a few days or weeks. |
| Self-exclusion | Closes your account for a longer period or permanently. | When you feel gaming has slipped out of your control. |
Tightening a limit usually takes effect immediately, while raising or removing it only applies after a waiting period. This delay is intentional, so a moment of impulse cannot override a decision you made with a clear head. During self-exclusion your account cannot be reopened, and you will not receive promotional messages. If you need help with any of these settings, contact our support team on the site or via Telegram.
Warning signs
Problem gambling usually develops gradually, so it is worth taking an honest look at your habits from time to time. If you recognise several of the signs below, it is time to act.
- You often play more or for longer than you planned.
- You try to win back losses with more and more deposits.
- You play with borrowed money or money meant for bills.
- You hide your gaming from family or friends.
- You feel irritable or restless when you cannot play.
- Gaming makes you neglect work, studies or relationships.
- You keep thinking about gaming even when you are not playing.
- You need ever higher stakes to feel the same excitement.
A good first step is to set a limit or take a time-out. Talking to someone you trust can also make a real difference, as patterns are often easier to see from the outside. If you notice these signs in a friend or family member, raise the subject gently and point them to the support organisations below.
Where can you get help?
If you find it hard to handle the situation on your own, the international organisations below offer free and confidential support. Family members can also reach out to them if they are worried about a loved one’s gaming habits.
- GamCare: online chat, advice and information for players and their families.
- BeGambleAware: a self-assessment test and practical guides for reviewing your gaming habits.
- Gamblers Anonymous: self-help groups worldwide, with in-person and online meetings where members draw strength from each other’s experience.
JUJU WINS customer support is available 24/7 and is happy to help you set up limits or self-exclusion.